{"id":3888,"date":"2023-10-26T08:20:41","date_gmt":"2023-10-26T08:20:41","guid":{"rendered":"https:\/\/booksfrommexico.com\/?page_id=3888"},"modified":"2024-11-08T08:44:49","modified_gmt":"2024-11-08T08:44:49","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/booksfrommexico.com\/es\/preguntas-frecuentes\/","title":{"rendered":"BFM Preguntas Frecuentes"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=\u00bbstretch_row_content\u00bb css=\u00bb.vc_custom_1689761952959{background-image: url(https:\/\/booksfrommexico.com\/app\/uploads\/2023\/07\/books-from-mexico-servicios.jpg?id=3327) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00bb el_class=\u00bbbanner-header\u00bb][vc_column][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h1><strong>BFM<\/strong> Preguntas Frecuentes<\/h1>\n<p><span style=\"font-weight: 400;\">Estamos aqu\u00ed para ayudarte y aclarar las posibles dudas que surjan. Si no encuentras lo que buscas, cont\u00e1ctanos y con mucho gusto te responderemos.\u00a0<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=\u00bb.vc_custom_1684328768798{margin-bottom: 50px !important;}\u00bb][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"font-weight: 400;\">M\u00c9TODO DE PAGO<\/span><\/h3>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Todos los cobros y transacciones se realizan por medio de PayPal.<\/span><\/p>\n<h3 style=\"text-align: left;\"><span style=\"font-weight: 400;\">ENV\u00cdOS<\/span><\/h3>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Todos los env\u00edos se realizar\u00e1n desde M\u00e9xico hasta su destino final. En servicios econ\u00f3micos los tiempos de entrega ser\u00e1n de 30 d\u00edas. En servicios expres los tiempos de entrega ser\u00e1n de 5 d\u00edas. No obstante los tiempos de traslado est\u00e1n sujetos a imprevistos clim\u00e1ticos y procesos aduanales.<\/span><\/p>\n<h3 style=\"text-align: left;\"><span style=\"font-weight: 400;\">PEDIDOS<\/span><\/h3>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Cuando haya concluido el proceso de selecci\u00f3n y pago del material se enviar\u00e1 un correo electr\u00f3nico confirmando el pedido detallando todos los pagos y material solicitado.\u00a0<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">En caso de cualquier duda cont\u00e1ctenos a la direcci\u00f3n correo electr\u00f3nico: <a href=\"mailto:info@booksfrommexico.com\">info@booksfrommexico.com<\/a><\/span><\/p>\n<h3 style=\"text-align: left;\"><span style=\"font-weight: 400;\">GARANTIA<\/span><\/h3>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Todos nuestros libros nuevos, de segunda mano, y fuera de imprenta est\u00e1n en excelentes condiciones para su lectura. Garantizado.\u00a0<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Reconocemos que las compras en l\u00ednea son \u00fanicas y se requiere una pizca de confianza. Tenemos estrictos protocolos en la selecci\u00f3n de los materiales, nosotros podemos garantizar que todos los libros que recibes estar\u00e1n en perfectas condiciones.\u00a0<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Nuestra meta es 100% satisfacci\u00f3n en todos los servicios: pedidos, env\u00edos, selecci\u00f3n y atenci\u00f3n al p\u00fablico.\u00a0 Si no cumplimos con tus expectativas no dudes en <a href=\"https:\/\/booksfrommexico.com\/contact\/\">contactarnos<\/a>. Nosotros haremos lo posible para hacer las cosas bien.\u00a0<\/span><\/p>\n<h3 style=\"text-align: left;\"><span style=\"font-weight: 400;\">DEVOLUCIONES<\/span><\/h3>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">El libro \u00fanicamente se podr\u00e1 devolver bajo las siguientes condiciones:<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"> Mercancia maltratada.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"> Por defectos de f\u00e1brica (p\u00e1ginas en blanco, mal encuadernado, falta de cuadernillos).<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"> En el caso de los discos y videos, que tengan defectos en el audio o imagen.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"> Si el material no corresponde con la solicitud del pedido original.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">El procedimiento para la devoluci\u00f3n es la siguiente:<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"> Enviar un correo electr\u00f3nico a <a href=\"mailto:info@booksfrommexico.com\">info@booksfrommexico.com<\/a> solicitando el cambio del producto.\u00a0<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"> El material defectuoso ser\u00e1 enviado a la siguiente direcci\u00f3n: P.O. Box 994, Mount Shasta, CA 96067-0994, USA. Al momento que se haya recibido el material se enviar\u00e1 sin cargo el material nuevo.\u00a0<\/span><\/li>\n<\/ul>\n<h3><\/h3>\n<h3 style=\"text-align: left;\"><span style=\"font-weight: 400;\">PAGO SEGURO<\/span><\/h3>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Toda la informaci\u00f3n y transacciones est\u00e1n aseguradas y garantizadas por PayPal.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">En caso de cualquier duda, favor de contactarnos al correo electr\u00f3nico <a href=\"mailto:info@booksfrommexico.com\">info@booksfrommexico.com<\/a><\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_row full_width=\"stretch_row_content\" el_class=\"bfm-servicios\"][vc_column][vc_custom_heading text=\"Servicios pensados para ti\" font_container=\"tag:h2|text_align:center\" use_theme_fonts=\"yes\"][vc_row_inner][vc_column_inner width=\"1\/4\"][vc_column_text]\r\n<p style=\"text-align: center;\"><a href=\"\/?page_id=3306\">Pedidos en firme<\/a><\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/4\"][vc_column_text]\r\n<p style=\"text-align: center;\"><a href=\"\/?page_id=3334\">Contrato de adquisiciones<\/a><\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/4\"][vc_column_text]\r\n<p style=\"text-align: center;\"><a href=\"\/?page_id=3340\">B\u00fasquedas especializadas<\/a><\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/4\"][vc_column_text]\r\n<p style=\"text-align: center;\"><a href=\"\/?page_id=3347\">Proyectos de adquisiciones\r\nconjuntas<\/a><\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\"1\/4\"][vc_column_text]\r\n<p style=\"text-align: center;\"><a href=\"\/?page_id=3355\">Catalogaci\u00f3n Marc y RDA<\/a><\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/4\"][vc_column_text]\r\n<p style=\"text-align: center;\"><a href=\"\/?page_id=3418\">Suscripciones y servicios\r\nde publicaciones seriadas<\/a><\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=\"blue\" width=\"1\/2\"][vc_column_text]\r\n<p style=\"text-align: center;\"><a href=\"\/?page_id=2307\">\u00bfTienes dudas? hablemos<\/a><\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_column][\/vc_row][vc_row][vc_column][vc_row full_width=\"stretch_row_content\" css=\".vc_custom_1684170890055{background-image: url(http:\/\/booksfrommexico.com\/app\/uploads\/2023\/05\/background-contactform.jpg?id=2130) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\" el_class=\"bfm-contact\" el_id=\"contact\"][vc_column][vc_row_inner][vc_column_inner width=\"1\/4\"][vc_single_image image=\"2133\" img_size=\"full\"][\/vc_column_inner][vc_column_inner width=\"1\/4\"][vc_column_text]<span style=\"font-weight: 400;\">\u00bfEncontraste lo que buscabas? Un experto puede resolver todas tus consultas. Estamos para ayudar, llena el formulario y a la brevedad nos pondremos en contacto. <\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2144-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2144\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/3888#wpcf7-f2144-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2144\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2144-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAACG9MqAVpMErkLBi\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div>\n\n<div class=\"columns-2\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"firstname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name*\" value=\"\" type=\"text\" name=\"firstname\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"lastname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Lastname*\" value=\"\" type=\"text\" name=\"lastname\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"columns-2\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email*\" value=\"\" type=\"email\" name=\"email\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone*\" value=\"\" type=\"text\" name=\"phone\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"columns-2\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"country\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Country\" value=\"\" type=\"text\" name=\"country\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"type\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"type\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Out of print books\">Out of print books<\/option><option value=\"second hand books\">second hand books<\/option><option value=\"special requests\">special requests<\/option><option value=\"orders\">orders<\/option><option value=\"shipping\">shipping<\/option><\/select><\/span>\n\t<\/p>\n<\/div>\n<div class=\"columns-1\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Mensaje\" name=\"message\"><\/textarea><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-68\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-68\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have read and accept the Privacy Policy of <a href=\"#\">Books From Mexico<\/a><\/span><\/label><\/span><\/span><\/span><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<style>.vc_custom_1684170890055{background-image: url(http:\/\/booksfrommexico.com\/app\/uploads\/2023\/05\/background-contactform.jpg?id=2130) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style>[\/vc_column][\/vc_row][vc_row][vc_column][vc_row el_id=\"blog3\"][vc_column][vc_custom_heading text=\"El blog de la literatura mexicana\" font_container=\"tag:h2|text_align:center\" use_theme_fonts=\"yes\"][vc_column_text]\r\n<p style=\"text-align: center;\">En este espacio compartimos conocimientos, vivencias y opini\u00f3n de algunas publicaciones mexicanas que distribuimos en todo el mundo, a lo largo de m\u00e1s de 40 a\u00f1os.<\/p>\r\n[\/vc_column_text][vc_basic_grid post_type=\"post\" max_items=\"3\" item=\"2315\" grid_id=\"vc_gid:1689344313810-fd0557b7-2eaf-10\"][\/vc_column][\/vc_row][\/vc_column][\/vc_row][vc_row][vc_column]<p>[vc_row full_width=\"stretch_row_content\" el_class=\"subscribe\"][vc_column][vc_custom_heading text=\"\u00danete a nuestro club BFM\" font_container=\"tag:h2|text_align:center\" use_theme_fonts=\"yes\"][vc_row_inner el_class=\"subscribe-form\"][vc_column_inner]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5384-o2\" lang=\"es-MX\" dir=\"ltr\" data-wpcf7-id=\"5384\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/3888#wpcf7-f5384-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"5384\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_MX\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5384-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAACG9MqAVpMErkLBi\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div>\n\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Ingrese su nombre\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" aria-invalid=\"false\" placeholder=\"Ingrese su email\" value=\"\" type=\"email\" name=\"email\" \/><\/span><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Subscribir\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=\u00bbstretch_row_content\u00bb css=\u00bb.vc_custom_1689761952959{background-image: url(https:\/\/booksfrommexico.com\/app\/uploads\/2023\/07\/books-from-mexico-servicios.jpg?id=3327) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00bb el_class=\u00bbbanner-header\u00bb][vc_column][vc_row_inner][vc_column_inner][vc_column_text] BFM Preguntas Frecuentes Estamos aqu\u00ed para ayudarte y aclarar las posibles dudas que surjan. Si no encuentras lo que buscas, cont\u00e1ctanos y con mucho gusto te responderemos.\u00a0[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=\u00bb.vc_custom_1684328768798{margin-bottom: 50px !important;}\u00bb][vc_column][vc_column_text] M\u00c9TODO DE PAGO Todos los cobros y transacciones se realizan por medio de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-3888","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>BFM: Publicaciones mexicanas - Preguntas Frecuentes<\/title>\n<meta name=\"description\" content=\"Aqu\u00ed te contamos y aclaramos todas las dudas que te puedan surgir a la hora de adquirir una de nuestras publicaciones mexicanas\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/booksfrommexico.com\/es\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BFM: Publicaciones mexicanas - 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